IT Support Services

At PJ Pros, we deliver full-spectrum IT support designed specifically for busy companies. Our team keeps your network, servers, and end point devices running smoothly with proactive monitoring and rapid on-site or remote troubleshooting. We optimize and maintain your major Electronic Health Records (EHRs) and other practice-management applications, handling migrations, updates, and workflow tweaks so your team spend less time clicking and more time with clients. Behind the scenes, our encrypted backup and disaster-recovery solutions protect every chart, image, and billing record, enabling near-instant restoration after hardware failure or ransomware. Finally, we enable modern telehealth and automate front-desk tasks—from online intake forms and appointment reminders to secure virtual-visit platforms—streamlining operations while delivering the convenient digital experience today’s patients expect.

Our team is equipped with a range of industry-recognized certifications, including:

•Certified Information Systems Security Professional (CISSP)
•Certified Information Security Manager (CISM)
•Certified Ethical Hacker (CEH)
•CompTIA Security+
•Certified Cloud Security Professional (CCSP)
•Microsoft Azure Fundamentals
•Certified Scrum Master (CSM)
•Project Management Professional (PMP)
•SAFe Agilist (SA)

•Release Train Engineer (RTE) These certifications reflect our commitment to staying at the forefront of cybersecurity best practices and delivering exceptional service to our clients .

Why Choose PJ Pros?

•Healthcare-Focused Expertise – We work almost exclusively with medical practices, so every recommendation already aligns with HIPAA, HITECH, and CMS guidelines

•Enterprise-Grade Tools for Smaller Clinics – From 24/7 device monitoring to cloud-based disaster recovery, you get the same technology stack Fortune-500 hospitals use—sized and priced for independent and multi-site practices.

•“One-Call” Support Culture – Our clinicians’ help-desk line is staffed by engineers who can resolve 90 % of issues on the first call, keeping providers in front of patients instead of waiting on ticket escalations.

•Proven Track Record – We’ve designed, secured, and supported more than 75 medical offices and imaging centers across the Mid-Atlantic, delivering 99.9 %+ measured uptime the past five years.

Testimonials

"Paul has been instrumental in the development of our organization risk management strategies. We saved thousands of dollars with his knowledge and implementation of the best security practices.”

— Erica Clements, CDEA COO

Case Study: Capital Diabetes & Endocrine Associates

Challenge:

Capital Diabetes launched with three satellite clinics and an aggressive plan to add two new locations a year. They needed a secure, always-on network to connect EHR, lab interfaces, and imaging across every site—without an internal IT staff.

Solution:

PJ Pros designed a hub-and-spoke enterprise network that:

1.Deployed dual-WAN routers at each clinic for automatic failover and QoS-optimized telehealth video.

2.Implemented site-to-site IPSec VPNs architected around a HIPAA-ready NIST 800-53 security baseline.

3.Centralized EHR hosting and real-time replication to an Azure-based secondary datacenter, protected by immutable cloud backups. 4.Rolled out unified endpoint management for tablets, PCs and various IoT devices.

Results:

•Zero unscheduled downtime during the first 18 months—clinicians accessed charts in under 2 seconds from every location.
•40% lower CAPex spend versus the customer’s original MSP quote, thanks to our pay as you go pricing model and leveraging cloud services.
•Two-week clinic onboarding: new offices now go live in 14 days with pre-staged equipment and remote cut-overs.
• Passed HIPAA security audit on the first attempt, with no remediation findings.

PARTNER WITH PJ PROS

From solo practices to multi-location specialty groups, PJ Pros keeps your technology invisible and your patient experience seamless. Let’s discuss how our Network & Device Management, EHR optimization, Disaster Recovery, and Telehealth enablement can future-proof your practice—so you can focus on better outcomes, not bandwidth. Schedule a 15-minute discovery call today and see why growing medical offices trust PJ Pros to power their care.